Services

Cleanness and perfect hygiene
All equipment and facilities are fully functional and in flawless condition
The overall impression is adequate to fulfil higher requirements
Separate reception desk area
Separate reception desk
Room size (including bathroom) ≥ 22 m2
Bathroom/Sanitary facilities ≥ 5 m2
Number of apartments = 1
At least 50% of the rooms are non-smoking ones
A relaxing room for hotel guests
Seats in the reception desk area
A hotel lobby with seats and drink service
A spacious reception hall with seats and drink service
Bar (open 7 days a week)
Barrier-free access
Barrier-free access
Parking at the hotel
Possibility of coach parking
Garage (in the hotel or in the hotel premises)
100% of the rooms have a shower/WC or a bath/WC
A shower with a shower curtain/shower screen
A washbasin
A washable bath rug
A light above the washbasin
A mirror
An electric socket with voltage designation near the mirror
Hooks or towel hanging systems
Underfloor heating or a heater in the bathroom
A shelf
A toothbrush glass for each person
Soap or liquid soap
Bath foam or shower gel / soap
Shampoo
Hygienic tissues
Toilet paper, reserve toilet paper, a toilet brush with a stand holder, hygienic bags
1 towel per person
1 bath towel per person
A hair drier
A stool in the bathroom upon request
A wastebasket in the bathroom
Single beds with minimum dimensions equalling 0,90 m x 1,90 m and double beds with minimum dimensions equalling 1,80 m x 1,90 m
Well-kept high-quality mattresses with minimum thickness of 13 cm
A baby cot upon request
A wake-up device
Well-kept high-quality duvets
Well-kept high-quality pillows
An additional pillow upon request
An additional duvet upon request
Possibility of partial blackout of the room (e.g. with a curtain)
Possibility of complete blackout of the room (e.g. with window shutters or draperies)
A wardrobe or an alcove with a clothes rail
A clothes shelf
An adequate number of clothes hangers
Clothes hooks
Possibility of hanging a garment bag
1 seat per each bed, at least a chair
A table, a desk or a board with at least 0,5 m2 of working space and suitable lighting
An electric socket in the room
Another electric socket near the table, desk or board
Room lighting
A bedside table/a shelf for each bed
A reading light beside each bed
A room lighting switch next to the bed
An electric socket near the bed
A full body mirror
A place for storing luggage/suitcases (a suitcase box)
A wastebasket in the room
Possibility to deposit valuables (e.g. at the reception desk)
A central safe (e.g. at the reception desk)
A safe in the room
Harmonic atmosphere (light, fragrance, music, colours, etc.) in the public premises
An intercom
A loudspeaker in the bathroom
A colour TV whose size corresponds to the given room with a remote control and programme description
Satellite/DVB-T- or cable TV reception in the room
Possibility to receive and send fax messages
A publicly accessible telephone for guests
A telephone with multilingual operating instructions in the room upon request
A telephone with multilingual operating instructions in the room
Internet access in public premises (e.g. broadband connection, WLAN)
Internet access in the room (e.g. broadband, WLAN)
Information about the hotel
An A - Z service manual
A multilingual A - Z service manual
Regional information materials available at the reception desk
Pens and a writing pad
A laundry bag
A sewing set available upon request
A sewing set in the room
A shoehorn in the room
A shoe cleaning set available upon request
A shoe cleaning machine in the hotel
Everyday cleaning of the room
Daily towel change
Bed linen change at least twice a week
Daily bed linen change upon request
A selection of drinks available
A selection of drinks in the room, one glass per bed, a bottle opener
Drinks available 24/7 via a room service
A mini bar
Breakfast selection
Buffet breakfast or adequate breakfast menu
Buffet breakfast or adequate breakfast menu also available via a room service
A breakfast menu available via room service
Lunches are served for at least two hours
Dinners are served for at least three hours
A three-course menu with the possibility of selection or "à la carte" or buffet
Meals offered via the room service until 10.00 PM
A restaurant which is open five days a week
Dietary cuisine (a cook experienced in cooking dietary meals, a dietitian or a nutrition expert)
Regional cuisine
Reception desk services available / e.g. via a telephone
Reception desk open 24/7, available 27/4 by telephone
Bilingual staff (Czech / one foreign language)
Multilingual staff (Czech / at least two foreign languages)
Photocopying services or possibility to obtain photocopies
Valet parking (191 - 194 all separate staff)
A luggage carrier upon request
A safe luggage deposit for arriving or departing guests
A laundry and ironing service (return of clothes as arranged)
Credit cards
Debit cards (even electronic ones)
Wake up call service
An umbrella available at the reception desk
A ticket sale or ticket booking service at the reception desk (e.g. theatre or cinema tickets)
Daily newspapers in the hotel
Offer of personal hygiene items (e.g. a toothbrush, toothpaste, shaving equipment) - this requirement is considered met when the main building meets it
Personal welcoming of each guest (e.g. with fresh flowers, a welcome gift in the room)
The guest is shown to their room upon their arrival
A complaint handling system
Asking about and assessing guests’ opinions
Website with realistic informative images of the hotel
Possibility of online booking via electronic booking systems
Orientation drawing / plan of the location on the Internet or upon request
Asking the departing / already departed guests to give their rating at an official portal or website
Rooms for working groups / lounges
A telephone
Internet access (e.g. broadband, WLAN)